Refund Policy

Our Guarantee

We offer a 14-day money-back guarantee on all paid plans (Pro and Business). If you're not satisfied with MailHelm for any reason, you can request a full refund within 14 days of your initial purchase.

Eligibility

• New subscriptions: Full refund within 14 days of initial purchase
• Annual plans: Full refund within 14 days. After 14 days, pro-rata refund for unused months upon request
• Monthly plans: Full refund within 14 days of any billing cycle. After 14 days, cancel to prevent future charges (no partial refund for the current month)
• Renewals: Refund available within 14 days of renewal charge

How to Request a Refund

1. Send an email to hello@mailhelm.app with the subject "Refund Request"
2. Include your license key or the email address used for purchase
3. Briefly describe why you'd like a refund (optional, but helps us improve)

We aim to process all refund requests within 3 business days. Refunds are issued through the original payment method via Lemonsqueezy.

After a Refund

• Your license will be deactivated
• The application will revert to the Free plan
• Your local data remains intact and accessible with Free plan features
• You can re-subscribe at any time

Pro-Rata Refund for Annual Plans

If you cancel an annual plan after the 14-day guarantee period, you may request a pro-rata refund for the remaining unused months. The refund is calculated as:

Refund = (Annual Price / 12) x Remaining Full Months

For example, if you paid $144/year and cancel after 4 months, you would receive: ($144 / 12) x 8 = $96 refund.

Exceptions

We reserve the right to deny refund requests in cases of:

• Abuse of the refund policy (e.g., repeated subscribe-and-refund cycles)
• Violation of our Terms of Service
• Fraudulent transactions

Questions?

If you have any questions about our refund policy, please contact us or email hello@mailhelm.app.